When you get started with Benepass, your default billing address will be your employer's preferred address. When you use your Benepass cards to make purchases, you should use the billing address listed in the app to prevent declines.
If you live in the US, you can also update your billing address to your home address, to make it easier to remember
To check or change the address attached to your card:
- Log in to the Benepass mobile or web app
- Click on your white Benepass card and scroll to the bottom
- If you are changing the address, click "Edit Billing Address"
- Enter your new address and click "Update My Company Cards"