When you get started with Benepass, your default billing address will be your employer's preferred address. When you use your Benepass cards to make purchases, you should use the billing address listed in the app to prevent declines.
If you live in the US, you can also update your billing address to your home address, to make it easier to remember.
Because Benepass cards require a US address to function, this feature is not yet available to those located outside the US. Your card billing address will always reflect your employer's preferred address. Make sure to use that one for online purchases!
To confirm or update your billing address, you can follow these steps:
On Desktop:
- Log in to Benepass
- On the right hand side, you will see your card(s). Click on the ellipses (three dots) and then on select "See card details".
- Scroll to the bottom, there you will find the address and a pencil icon to make adjustments if applicable.
On Mobile:
- Log in to the Benepass mobile app
- Tap on your white Benepass card located at the top of the screen on the Home tab and scroll to the bottom
- If you are changing the address, select "Edit Billing Address"
- Enter your new address and click "Update My Company Cards"
Questions? We are happy to help! Please reach out to Benepass Support for any assistance.