Because we provide a single card for multiple benefits, it’s always possible that a purchase won’t go under the benefit you want it to. But don’t worry — it’s easy to switch what benefit your transaction is pulling from, even once the money has already been taken out of your card.
To update the benefit a transaction is pulling from:
- Select the transaction in question
- Look to the right of the benefit name — do you see a small grey pencil?
- If yes: that means you can update which benefit this transaction is pulling from! Tap the pencil, choose a different benefit, then press the “Change Benefit” button.
- If no: that means that this transaction can’t be moved to a different benefit at this time.
If you notice that a transaction is consistently getting put under the wrong benefit, or that you’re not able to update which benefit a transaction falls under even though it’s eligible under more than one benefit, please reach out and let us know by clicking "Submit a request" in the top right corner of this page — chances are we can help.