Reimbursements - International

When should I submit an expense? - Intl

Are you a US-based user? Click here for the relevant version of this article. 

You only need to submit an expense for reimbursement when:

  • You used a personal payment method (such as a personal card, cash, or similar) instead of using your Benepass card for a purchase. 
  • The item/service you purchased with your personal card is eligible under your benefits.

Why would I use my personal card instead of my Benepass?

There are plenty of reasons you might want to do this, such as:

  • If the item/service you want to purchase costs more than your remaining Benepass balance
  • If you’re trying to earn credit card points while cashing in on your benefits
  • If you’re having trouble with your Benepass card

What happens after I submit an expense?

Once you submit an expense, the team will review it within 5 business days from submission.

  • If we approve it, your reimbursement will be paid out via payroll the month after it is approved.
    *Note: Every company handles this a little differently - if you have specific questions about timeline it's best to reach out to your payroll team.
  • If we deny it and you believe it's an eligible purchase, contact Support by clicking on "Submit a request" in the top right corner of this page and someone from our team will review the reason for declining.

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