Declined Transactions

Declined: Insufficient Funds

Have a purchase that declined due to insufficient funds? Here's why!


Our partners - in other words, your employer - maintain a bank account that funds your card. Occasionally, and usually for a short time, their balance is low while in the process of being funded, which causes your card to decline.

What can you do now?

  • If this happens, let us know right away including the situation, the transaction and date. You can contact us by clicking "Submit a request" in the top right corner of this page.
  • Our team will then work with your HR and finance teams to get the account funded again.
  • Once we talk to your employer, we will be able to provide you with a timeline. 

Please note that this is different than a purchase that declined due to an insufficient balance! For details on that, check out the article here.


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