Reimbursements - US

When should I submit an expense?

You only need to submit an expense for reimbursement when:

  • You used a personal payment method (such as a personal card, cash, Venmo, or similar) instead of using your Benepass card for a purchase. 
  • The item/service you purchased with your personal card is eligible under your benefits.

Why would I use my personal card instead of my Benepass?

There are plenty of reasons you might want to do this, such as:

  • If the item/service you want to purchase costs more than your remaining Benepass balance
  • If you’re trying to earn credit card points while cashing in on your benefits
  • If you’re having trouble with your Benepass card

What happens after I submit an expense?

Once you submit an expense, the team will review it within 5 business days from submission.

  • If we approve it, you can expect to receive reimbursement in a direct deposit within 2 weeks following the approval. Make sure you have linked a personal bank account to avoid any delays receiving your reimbursement.
  • If we deny it and you believe it's an eligible purchase, contact Support  by clicking on "Submit a request" in the top right corner of this page and someone from our team will review the reason for denial.

Are you an international user? Click here for the relevant version of this article. 

Expenses + Reimbursements Overview Video

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