Declined Transactions

Why did my transaction get declined?

We're sorry you ran into trouble while trying to use your Benepass card! We know that declined transactions can be frustrating, but these articles will help you find out why your transaction was declined, and help you get to a solution as quickly as possible! 

First, you need to figure out why your transaction got declined. Here's where you find that info:

  • Once you've logged into your account, click on the "Transactions" tab on the left side of the screen. Your most recent transactions will be near the top.

    Click on the declined transaction you are trying to learn about. Look for the red box that says "Declined:" and read what comes after to find out the reason for the decline. 

  • Once you've opened the app and logged into your account, navigate to the "Transactions" page. You can get there by clicking the icon that looks like a list, near the bottom of your screen – it's the third icon from the left.  Your most recent transactions will be near the top.

    Click on the declined transaction you are trying to learn about. Look for the red box that says "Declined:" and read what comes after to find out the reason for the decline. 

Now that you know why your card was declined, what can you do about it? Click on the decline reason from the list below to learn more and read about next steps. 

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