Troubleshooting

How to contact Benepass Support

Hi there! We're happy to help answer your questions and troubleshoot anything that you need. For the quickest resolution, please search our help center for a keyword of the question you have, and you will likely be able to find an answer or instructions right away! 

If you are wondering why your transaction was declined, check out this section for more information. 

The best way to reach the support team is by clicking "Submit a request" in the top right corner of this page. If you are asking about a specific transaction, you should include the amount, date, and merchant of the transaction so we can help as quickly as possible. Once you send your email, you will hear back from us within 1-2 business days. We added a guidance video below that will walk you through the ticket request submission.

We do not offer phone or live chat support at this time, but we do our best to answer all of your questions and concerns as quickly as we can!

 

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