Was my receipt/expense approved?

If you are wondering how to know if the receipt you submitted in an expense was approved, simply check what the status say. It could say any of the following:

1. Complete: your expense was approved! This means no further information is needed from you and you will be reimbursed within the next 10 days. 

2. Pending: we are still reviewing your expense. If it's been over 5 business days since you submitted it, don't hesitate to contact our support team and ask for an update!

3. Needs receipt: we need a receipt (if none was uploaded) or additional information to process your expense. If you already uploaded a receipt, please make sure the amount in the receipt matches the amount requested, that the receipt indicates the merchant, date of purchase and item purchased. If these are all there, your receipt may need manager approval depending on your benefit and employer. If you are unsure as to what it needs to be processed, please contact our support team. 

4. Denied: this means we reviewed the expense but it either isn't eligible in your benefits program or the information included is not enough to approve the expense. To see more about why we may have denied an expense, check out this article

If you have any specific questions about your expense or receipt uploaded, please reach us by submitting a ticket request in the upper-right button in this page. 

Questions? We are happy to help! Please reach out to Benepass Support for any assistance.

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